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By Kian Ming Ng


Financial mistake seems inevitable during these times of crisis. But, what we can do to avoid making these mistakes?

Making smart choices with your money can be challenging. Only a few of us have any formal education in finance or accounting and even those who did take a basic personal finance course in school or university can probably count on one hand how much they remember or retained after all these years.


With the Movement Control Order ( MCO ) imposed by government due to worsening of Covid-19 situation, the sudden and drastic changes to our daily routines can put some of us at a stressful point, with frustration or desperation pushing us to make financial mistakes at this point in time.


What is a financial mistake?


Financial mistakes can be defined as financial losses due to decisions made on purchases of goods and services. Broadly speaking, it could be any of the following situations:

  • Loss of money

  • Weaker performance or poor utilization of that money

  • Incorrect strategic decisions for money management

  • Worse standard of living or financial flexibility

What is defined as a crisis?


A crisis can be defined as a time of intense difficulty and danger. It also means a time when difficult or important decisions must be made. The last financial situation in 2008-2009 is frequently referenced as a financial crisis or recession. With the World Health Organization (WHO) announcing that Covid-19 outbreak as a pandemic on 12 March 2020, this event is also considered a crisis, although one attributed more to disease.

The good news is that all of us can learn from the past and take steps toward financial security that will soften the blow. Very few lucky people made it out of crisis unscathed.

Knowing what financial mistakes exist in order to avoid them is a first step. Here are some examples of the financial mistakes people may make during a time of crisis:


Mistake #1. Excessive spending or spend before save.


Most people work extremely hard to earn their money and generate an income to provide for themselves and their families with a good life. Yet when it comes to managing that money and putting it to good use, many of us are fumbling around in the dark without a flashlight.


Most people still spend during a crisis as they would on other normal days. This was particularly evident during Movement Control Order (MCO) period, where although movement was limited, online shopping surged. Plenty of unnecessary spending on non-essentials was made especially with credit cards and e-wallet transactions.


The idea of “spend before save” has been the norm for majority of people from the moment they receive their income, instead of putting aside savings first before spending with the balance. Unfortunately, the spend-before-save behavior can lead to having nothing left for savings after all the spending is done.


Many people are spending more than they earn. They often fail to look at how to spend, what to spend on, and when to spend during times of crisis. In the end, their credit card bills surge and they eventually fail to clear the outstanding amount.


Some even defer or only make minimum payment to their credit card. Thus, more compounding interest on the late payment charges and outstanding amount.


Mistake #2. No cash reserves for rainy days


Not having savings is one of the key financial mistakes in why people take on so much debt and cannot get out of debt.  According to Bank Negara Malaysia, most people cannot even come out with RM1000 immediately from their own pocket during an emergency. This shows how serious and unprepared we are for rainy day needs.


The consequences and mitigation to overcome Covid-19 is not limited to short term and this would likely make many people start to tapping into their cash reserve funds, if they have any.


Many entrepreneurs may have suffered revenue loss due to the MCO as they cannot carry on with normal business activities. Hence, we should prepare for another wave of retrenchment of workforce in the next 3 to 6 months. Do you have enough savings to face this situation if it happens to you?


Mistake #3. Not having enough insurance coverage


If you were to ask the question on life expectancy to anyone that you meet, most people would assume they will live long and healthy. They do not think they will likely suffer any of the critical illnesses or be hospitalized due to accidents. That is why Malaysian insurance and takaful penetration rates are still relatively low as compared to many countries in the same region such as Singapore.


Once again, many are aware as to the importance of insurance, yet repeatedly consumers failed to comply with due to tight cash flow scenarios. Failing to cover ourselves sufficiently with suitable and affordable insurance or takaful coverage would probably make financial tension gets worse especially when we face medical emergencies or are laid off during times of crisis.


Mistake #4. Not Shopping for A Lower Interest Rate


Speaking of interest rates, another common mistake is not shopping around for lower rates, or re-evaluating your existing loans, credit card, mortgage, and other rates periodically. Many of these rates that are charged on credit and loan products vary with changes in the overall market and economy.


What is the impact on all of us as consumers since Bank Negara Malaysia ( BNM ) cut the OPR rates twice since the starts of 2020? We would probably still pay higher interest rate which that is why our expenses are not able to be reduced, or savings are not able to be done as most people would think that rate cut has nothing to do with them.


Mistake #5. Holding too much fixed assets and less liquid cash


Some people may plan to retire by investing in properties while hoping for rental yield as retirement funding. Thus, they started to accumulate number of properties in hand as good offers are available in market. This is a good idea to generate retirement funding. However, holding too little liquid cash would mean relying heavily on fixed assets which may not do good for some of the property investors during a crisis.


Investor often have the optimistic approach by investing in property and they believe they can get good yield from there. However, there will be times certain properties are vacant, in bad condition which need repair work to be done before it can be rented out again. What can owners do during a crisis when the whole market was having more supplies than demands? Do they have the holding power to maintain such number of properties?

Being aware of possible financial mistakes means we can prepare for them. Therefore, here are some mitigation plans to reduce the financial impact of unwise financial decision-making during a crisis:


Mitigation #1. Make detailed budgeting


As most of us are working to generate income for ourselves or our families, hence making an effort to do a detailed budgeting on how much is our personal expenses, family expenses, loan commitment, personal savings as well as family savings become relatively important especially during a crisis.


A detailed budgeting will allow us to go through cut unnecessary expenses, which will focus on the essential items such as necessity only. It will also allow us to look at how all-important element such as saving can be still maintained.

Simple income and expenses worksheet are available online, which can be downloaded based on personal needs.


Mitigation #2.Put aside cash for emergencies


As one receives their income, it is advisable to put aside 20% of their take home pay as savings for rainy days (i.e. emergencies) and other planning such as retirement and education planning. This would require self-discipline, regular habits, and high awareness the objective of this pool of funds.


Knowing the available funds in hands which are liquid will be important to ensure emergency funds are always available when needed. Placing the fund into fixed deposit, money market funds, and savings account which are not easily accessed can be an option to where emergency funds should be placed. It is recommended one should have at least 6 months of emergency funding at any time.


Hence it is important to have sufficiently at least 3 to 6 months or emergency funding for rainy days.


Mitigation #3. Have sufficient insurance coverage


It is not easy for any layman to understand and know how much each should be covered to be deemed as enough. Some suggested to use current income multiply by number of productive years to get the total sum assured needed in the event of death. However, this method may only solve the insurance needs at a time or sometime the outcomes of the calculation will put off the idea to get insured as most people still think insurance is expensive.


We need to take into consideration of how much we are currently covered before making the decision to increase our coverage for death, disability, personal accident, or medical. Schedule a yearly exercise to review our insurance coverage with a trusted and knowledgeable person, preferably your certified financial advisor.


Mitigation #4. Be aware of interest rates


Periodically, check with your banks as well online resources, in order to determine the current average interest rates for all your loans. If your rates are much higher, negotiate for a lower rate with the bankers.


Transfer the outstanding balance amount to another credit card with lower rates with balance transfer can reduce the interest paid. You may also get a debt consolidation loan. You may have to pay a small amount for the service, including some fees, but that is almost always far below what you will save.


Know your rates, market rates, and your options — even if you choose not to take advantage of them at the present time, it might make financial sense to do so in the future.


By knowing your rates, and periodically checking what is available, you can often negotiate lower rates, refinance loans, and save money.


People often avoid this because it is easier not to change things, and personal finances can be a bit intimidating. But you can save hundreds or thousands a year — that is worth some discomfort, research, and effort!


Mitigation #5. Achieve balance on fixed assets and liquid cash


It is important to review liquidity position to ensure we are not too heavy leaning towards fixed assets or liquid assets. It is recommended to remain modest on these two elements to achieve balanced holding.


Internal rate of returns (IRR) should be conducted every 1 or 2 years to ensure it is still worth keeping for investment. There is possibility where IRR of the property has gone lower due to certain reasons such as more supply and lesser demand due to the projects and etc.

Conclusion


The bottom line of all the above financial mistakes are fundamentally subject to individual and family needs. It must take into consideration of all other life goals to be achieved with the resources available in hands.


Hence, those who are not able to be disciplined to get personal finances done properly, should seek advice from Licensed Financial Planner as most people may not have the time and capability to do it on their own. Working with a licensed person will give you an overview on how to plan your finances ahead.


What other tips do you think will be good to avoid making financial mistakes? Do share with us in the comments section below

Malaysians right now are more connected than ever, thanks to the use of social media and smartphones. But, what are good phone habits to practice during this MCO period?


As most Malaysian stay home during the Movement Control Order (MCO), they are more likely to be glued to their smartphone to stay connected with other, get their daily dose of news and for entertainment.


But, we can be guilty of some bad phone habits that may lead us to destruction (figuratively). Some bad phone habits are:


  • The spread of fake news everywhere can cause panic and frenzy to the communities

  • Stuck to the screen for a great amount of time. When we are stuck at home, we will be tempted to use the phone a lot more.

  • Clogging the phone with various media materials that are unnecessary

  • Phone screen getting dirtier


Most of these bad habits already ingrained in our everyday life but are likely to intensify during MCO when you rely completely on technology to stay connected and get your task done if you are working from home.


But, worry not, for bad habits can be broken by practicing these 4 safe steps for good phone habits during MCO:


#1. Verify your news sources before sharing


Social media platforms and instant messaging services such as WhatsApp and Facebook have made connections faster, easier, and free without too much hassle.


But, this convenience also leads to fake messages being easily circulated widely. There are many who do inadvertently spread fake news thinking that they are being helpful for sharing news from someone claiming to have an inside source or working with authority, but spreading fake news can be disastrous as it may lead to inciting panic and fear among the community.


The Malaysian Communications and Multimedia Commission (MCMC) have announced that their increased efforts to curb the spread of fake news, specifically related to Covid-19.


MCMC said it is working with the police’s Cyber Crime Taskforce to deal with misinformation regarding Covid-19, which could cause confusion or panic. The regulatory body advised the public to check the Sebenarnya.my website or app to verify any news on Covid-19. The latest info on Covid-19 can also be found on the Health Ministry’s website or the KKM Putrajaya Twitter account.


Alternatively, users can visit verified news portals and also online tracker website made by Malaysiakini that tracks the total Covid-19 cases on a daily basis in Malaysia.

#2. Reduce your screen time.


Right now, you are practicing social distancing and staying at home and it is likely that you will be tempted to use the phone a lot more.


Maybe you just want to stay updated with the latest news about Covid-19 news or watch some viral videos but all of this could affect your emotional well-being. We rely on the Internet to receive the latest news updates or work but do go offline after a while to avoid feeling overwhelmed by all the information you receive online.


A 2017 ABC News report also said spending too much time on the phone may cause stress and anxiety. Dr. Nancy Cheever, who lead the research on the relationship between smartphone use and anxiety at California State University, said phone-induced anxiety is due to being stuck in a loop.

“The phone puts us in a “persistent state of anxiety” that can only be relieved by checking the phone but this only leads to more worry. If you’re constantly connected, you’re going to feel anxiety. The more people feel anxiety, that can lead to other things like mental health and physical ailments,” she told ABC News.

And if you find yourself spending too much time on an app, why not set an alert to remind you to take a break?


Apps like YouTube, for instance, have this feature. It’s called Remind Me To Take a Break and can be found under General in Settings.


For the Facebook mobile app, click on the menu on the top left corner (it’s the one with three lines), scroll down to Setting & Privacy and select Your Time On Facebook. Here you will be able to see how much time you have been spending on the social media network – tap on Set Daily Time Reminder to be alerted daily.


You can also use apps like AntiSocial (Google Play, App Store) and Space (Google Play, App Store) , to track your screen time, set limits for screen time and blocking certain apps.


#3. Spring Clean Your Phone’s Memory


When you receive WhatsApp messages with photos and videos, the media files are automatically saved to your phone by default. And during the MCO period, you are likely to be bombarded by messages.


You can set your WhatsApp’s setting so that you will not automatically download images and media when you receive it. This will avoid any unwanted images and unnecessary load to your phone.


As famed Japanese organising consultant Marie Kondo would say: Does it spark joy? Even if it’s digital, it’s better not to hoard.


Taking the time to manage your digital content and backing it up to the Cloud is especially important now in case you damage your phone. Android users can check out Google Photos which will tell you how much space can be saved by deleting photos that have already been backed up to the Cloud. Once you sign in to your Google Account, tap on Menu and then Free Up Space to view how much space you will be saving before you delete the photos.


The same goes for apps. To check when you last used an app, launch the Play Store app, tap on Menu, and then My Apps & Games. Now, select the Installed tab to show all your apps, along with their size, and date you used them last.

#4. Sanitising smartphones


Chances are your phone, a device that you touch and operate daily is likely to get very dirty due to prolonged use.


According to an article by the London School of Hygiene and Tropical Medicine, one in six mobile phones in Britain is contaminated with faecal matter. Although 95% of people said they washed their hands with soap where possible, 92% of phones and 82% of hands had bacteria on them, according to the study, conducted in 2011.


The research university, which specialises in public health and tropical medicine, said what’s more worrying is that 16% of hands and 16% of phones were found to harbour E. coli (Escherichia coli). The faecal bacteria, associated with stomach upsets and some serious cases of food poisoning, can survive on hands and surfaces for hours, especially in warmer temperatures away from sunlight.


The bacteria is also easily transferred by touch to door handles, food and, of course, mobile phones, and later be picked up by others.


Other than washing your hands for at least 20 seconds to eliminate all traces of the coronavirus, the US Centers for Disease Control and Prevention (CDC) also recommends that everyone cleans all “high touch” surfaces such as phones on a daily basis.


It is recommended using wipes with 70% isopropyl alcohol – available in most local pharmacies – or a cloth that has been moistened with soap and water. It advised against putting the phone under running water.

Conclusion


Being glued to your phone during MCO seems inevitable now that your outdoor activities are limited. However, you should try to limit your screen time and spend more time with your loved ones or simply pick up a hobby. This way, you can flatten the infection curve while gaining new skills. 


What other good phone habits do you practice? Share with us in the comments section below.

By Nurul Khairiah Mohamed Yusof


Working remotely prove to be a challenge for most people. What can you do to stay motivated and productive?


With the outbreak of coronavirus globally and the implementation of Malaysia’s  Movement Control Order (MCO) affecting everything with travel limitations to social distancing, Covid-19 in Malaysia has become a growing concern. That’s why many companies (non-essential services) are mandating or recommending that as many employees as possible work remotely until the virus can be contained.


Plenty of people fantasize about working from the comfort of their own home, replacing their commute in favor of more sleep, family or exercise time. But working remotely is a double-edged sword — sure, you get to stay home, but it can be harder to focus on actually working. Some problems people faced while working from home are:


  • Unsuitable location or working conditions

  • Poor time management and lack of structure 

  • Unclear flow of communication 

  • Feeling demotivated and hate working in an isolation 


So, first thing’s first: you should probably sit up straight, eat some breakfast, and put on your work outfit. How else can you stay focused on the job and mentally healthy while working remotely? Here are four tips for work from home and to staying productive.


#1. Set up a designated space for working


Try to find yourself a dedicated and comfortable spot to work in that you can associate with your job and leave when you’re off the clock — that means get off the couch, and definitely out of bed. For many, that means a home office


When making your home office, it also helps to make the room look like an office. Make sure you have easy access to all of the tools and supplies you need to succeed. This could include your computer, a printer, video conferencing equipment, paper, pens, and more. The more your room feels like an office, the easier it will be to stay motivated in the workplace.


If you don’t have a separate room, find an area with minimum traffic flow or a corner of a room off from the main area. Also important that the area has good ventilation and enough light whether from sunlight or artificial lighting.


Avoid checking emails, voicemails, or texting in front of the television or spreading work out on the kitchen table. Make your space a stress-free zone of quiet and solitude where you can concentrate.


#2. Manage your schedule and time 


Set your workdays and hours and stick to them. In most cases, that either means maintaining regular business hours or basing your work hours on the schedule maintained by your spouse or kids. Not only does a conventional schedule make you more productive, but it also allows you to spend time with the people you care about.


If it helps, you can set up a personal timetable that allocates your working, rest, and spend with family time. Make a list of what you should do every day and what goals you want to achieve. This will help you to manage time and be more productive throughout the day. 


For example, you work from 9 am to 12 pm. And then, you take a break and have lunch. You can start working again from 2 pm until 6 pm so at night you will have time for yourself (if you are alone) and time to spend with your family. Of course this is totally flexible and can be adjusted according to your availability and requirements from your employer.


If you work for yourself, start with setting broad weekly goals. Then every morning, set three high-priority tasks. You can cycle in smaller tasks like keeping up with email as you get a free five minutes but keep your eye on the larger high-impact tasks.


#3. Have good communication with your employers and workmates


If you work for an employer, remain in close communication with your supervisor. Ask them which projects you should prioritize and when they expect you to reach each milestone.


At least once each week, connect with them to discuss your progress, your challenges, and any ideas to address those challenges. Keep them in the loop so they can provide better feedback and direction.


Employ your video communications perhaps more than you normally would, now that you’re more isolated. Make sure you have your company’s teleconferencing devices—such as Zoom and Google Hangouts —hooked up and ready to go so you can stay connected with team members or office mates and you’re available for video calls and teleconferencing.


You can also invest in noise-canceling headphones , which block out external background noise so you can concentrate during a video conference or online meeting.


#4. Find your motivators and stay connected


If you’re not used to working from home, especially with others—kids for instance—you need time to adjust. Try not to get frustrated if you find it difficult and start to recognize your patterns, rhythms, and motivators. 


Figure out your personal motivators and understand what drives you. What chimes with your personality? Is it curiosity, problem-solving, the chance to learn, a sense of achievement, providing meaning, or taking an interest? It depends on the task, but try to apply some of these motivators.


Dr. Thuy-vy Nguyen from Durham University, who studies the effects of solitude, thinks the psychological effects of working remotely for extended periods is often overlooked or ignored, despite it being an essential factor in our mental well-being and team bonding.

“We’re used to social interaction. It facilitates cooperation and closeness.”

To help fill the socializing gap while working remotely, Nguyen recommends finding a colleague you can hit up when you’re feeling the need to chat with someone. Alternatively, buddy up with a friend who works elsewhere and is going through the same experience. Hopping on a social video call instead of text isn’t a bad idea, either.


Conclusion


Remote working might not be everyone’s cup of tea but it all depends on your attitude and how you look at the situation. If you look at it positively, you can find the opportunity during this difficult time and figure out the solution. Take advantage of this restrictive time to clear some clutter in your life and discover new hobbies.


What other tips can you recommend for better working from the home environment? Share with us in the comments section below.

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